Bonobo AI raises $4.5M seed round to help companies turn interactions with customers into valuable data
Bonobo AI , an AI-based platform that helps companies get insights from customer support calls, texts, and other interactions, announced today that it has raised $4.5 million in seed funding led by G20 Ventures and Capri Ventures. Founded in 2016 and led by co-founder and CEO Efrat Rapoport, the Tel Aviv-based startup claims that its technology has been used to analyze more than a billion interactions so far and that it has signed up a “few dozen” clients including DreamCloud and Honeybook. The idea behind Bonobo is that even though customer service texts and voice calls can provide companies with a trove of valuable information, these data points are difficult to aggregate and analyze at scale. Bonobo’s technology integrates into the platforms that its clients use to communicate with customers, like Gmail, Zendesk, or Twilio) and CRM platforms like Salesforce or Hubspot. Then it analyzes interactions for “events of interest in calls,” Rapoport told TechCrunch, like “when customers ask...